ࡱ;   !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~Root Entry  !"#$%&'()*+,-./01235689:;<=>?@ABDEFGHJKLMNOPQRS ®`VTextStarWriter 5.0X ^8A SfxDocumentInfo  Supervisor 10~= David Monroe 01 C 1@p1:Daves Everyones Internet Technical Support Survival Guide Info 0 Info 1 Info 2 Info 3 01IR < TASK,0,1,H/2,0,100,1,5688;13040;100;0;8280;14430;16770;0;0SWG, A<  #$%&'()*./0123456789:;<=>?@ABCDGHK  !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFQRSTUq0 !'*@XX'<@Times New RomanArialXX('4@ d d d XXX"$' @1 X'@PX'@oX8'&@X9''@XA'2@dxdX7S;"@XX8S<&@/XX9S=(@cXXR'D@XD *Ih"P$' '(. . p. @ . . . . . P. . . !. $. `'. 0*. -. /. 2. p5. @8. ;. =. @. 6')2 WW-Default Paragraph FontWW-Default Paragraph FontStrong EmphasisWW-Default Paragraph FontStrong Emphasis'4 Internet linkWW-Default Paragraph Font Internet link@!''Visited Internet LinkWW-Default Paragraph FontVisited Internet Link!''FrameFrame;7S<8S=9S>> GraphicsGraphics@;7S<8S=9S>> OLEOLE;7S<8S=9S>> StandardStandard@'' $'&8''9'HeadingStandard Text body''2A'DR'  Text bodyStandard Text body@' Heading 1StandardStandard@'DR' ^]7SW5HDR.001!lWW-Default Paragraph Font4Strong Emphasis Internet linkVisited Internet LinkOutline0 #ZGRF51r NAT5 PNG  IHDRrݯgAMAPLTEٟ pHYs+1IDATx喽JAFcerDFYW+7kYeJ!JI'/fb@8U;&g' Oq ~RE3wxlGV#Cd w~;=O1X"MsGă%  ZBo9DW wd1[ PirOPi!6D1Cp$_뜷a6(z6] B94Dho7S)C!~j٠-QCb+2&:sD Bõ}DL\W\OpS:g{Mwn8tvw:7_>ݮCΡ/o99K/HC*V> *ls#&Js4C~0Sǜr޹yB?ux}HA, bFFYDz vHW/8bHT9H1E\McMpFA 3+9861C01b8=;uF99, ɏW-YIENDB`Oh+'0D h t 11@(Fl/@&q(@P$@z" David Monroe Supervisor;Daves EGRF51v  NAT5 vPNG  IHDR  gAMA pHYs+ IDATxݿI'5Ō%c:Fia9 rpFU)C=N/Hsнj3䎟_#PFfd'"/DSʌɈȬ,KWk`M!5ad0FY# @C k!5.Qx?ȓRZfSMmz!"*-Ym]QnjKrFՄBCy_Eݱ#'U`"K GEE/ʑ{I R\m'?Ӹ4Əj !O em~T0`Ix"~ær7kEm4x\Zo*!V[TQf ks:Wb jf|<`cF8ȥkԼ3մ<ӕqsxw9dHBOk䂝o]d`<L,^Smp9gG?BP3=Tq͉sHoݤ/?ٷ6N2z! ?Kk䐓5T/$meljtG>a972?:,;-m`hULL*P}; x]xU:mF)ưZ`E ?Gcْ+b2W^DTQ#hFP^jhDh<^aLxY =<ç1 ߘ#$ p|l*DdL OF(4wOTsY#; ah& C+v(|mH NEw =ôM?Y2_× 4lHjVTn*<VY2jȧ@z:&*9꿛Z>|0j̋7|tncFCq+u{|CLY;|m{!>r)=׶k_xx)Y!7o盇g"2ml#śsz@9jֱnw7?~Bh@:P*<1T1yH~XN]80,#V>zn1kXdXl)8~erw.Ōؕ/VmZQ3Sc1ҢCmTg`k/쯸e}?z8is<DPL-$i̋It~*;Ql w$ᝑC۩g\;g!drs`*Mޑhs4;+V } bu$pɣWę,)ř ݃`r 7{ܯ 8E?tB !I^/m(nzk9Q3Skn&2h-@Ch5l1K8@, bG^ DB7"bX<BEב(:,[XaDԑ(",RXaj6!#0h50 fð@ƢլhC4DX8aS#Q EHdcQr!̂V3~ !(V<bDrk5jf !,!VgDrDId0ב(y 4:%0 VuYCXYfqG EQH@/!hLm#V3mL0))`>!(z12AjD"bd0,ّA1wG"* O!dV3b0LjFd0Xo5B !Dmp1`^! !!pDTլ&.ҴCQj0FY# @C k!5ad0FY# @C kp'i{l}qr*76ݛUˆ EQ/*0HeY]?wQqójAO7o|sue޼| "ϟۭEi^6H.,>E6D$ۻɩ`h{y+0UTyz1YI- UC\|:IBG?X5auz쪣)g߷GJtvj~_女^Wj d5diH- ʋ'߽ۻѥ95VIjHj!Lfg`UT?V^?/.("gߛ^>kݯgwDkou !!yxvvpm.η={B ou0ro=zbN"_v# ]ݯ^ɾt K\m]*7mN6ypδ ]}HJ@m'i[J3Y9)& pδ ]OurRLK 8gօX.e)o房jsm]*ܴ-}̊ )@mBWimcnq=40FY#  EQ]" o$DR=D:_ނ2 ܩ4+զReuӯ00$XtκV"薆Z^TD@|d;(<7ERXH!NQ5e_P\kg_rDWD@ڦ CH*n2ӒeWR ;^h+a[QM:v`ub!h8Z3dڕ}{h8nB9d[i RB+O391{sBPmW7g@0@r_ېUnҪ]p"5PczY2_Uʴ^ N't'6 f_gV9,<,?BL1hX3T{IyBFk[αP<,O_zh[ n:5 a|DZ񌧱> ~gy.pvcj%C);P-\ƟjkķVǙ(`tz. tٴ!j󦴬Ʊmt[SۧBgC Owoe{/D"m<={ NȤ\끛cs :0|]L3H,ڿ5v9CH{w("ETZ"ayƀuaڎ&HSݯ{9lfBZIh4xSBMj[ 0VѶLyTc){T?]<mvHB ;0^;Oj2F&8 QܭV3ھv0!#' 87/H1fh,⿠Z9 9&"ꛜBJ2Rȷ2xED"`ۧ / {ĔvGF`#Za3M-^Hc3u%ÍfquV/JS{nk;ᵍW[*ʭ]k4=MeyNΓDi+ոN݂GnoeU?DUBm'~{kL'Jɰ;fރDm_O&p_QETw:p̝l!JUg|}C{,,0G'/ yz_eՋۻ%yK" Ui=c"j7u;y zوȏ?~pO&{wƑI9>Oqu¦ݐLJvܪ;R7s< >-j"q#!J0%K?g*U x8{+^%vtj69z7;ߑIhyJbk'wj~_s{egkvF2!Lu99 صkUoVyEI]Ua"2}&GP><"K,S3V2VTD糃^.ηOzEۺDu,o~~^tN#Q#l0S0ah5[ 0`DŰCfDGlÐ]X7mm9!Y< t$ʨ JK굴i-1OAلX n;sHD=GŚGգSd,( 9Plٴk{+! 0fUq߮}gT 7V^XPM6|\2Rpi A$У_߱?!LP`!)?k./ =}FW3C#wWϝ`6Ѿ C~ocQ$А-1L IDAT =^k=X}|1 :jHbF <X]GbZͲY@uw@%{͒A@?DI#ב(ybG4:%0 @bfmzwsb$!@avjQuG"ƇV6~޽=bi5@ΆZı.q tI(Lm@ z:5Vm CJii5SR Cv#@VVo5#1rk}&3 [Z{n5f1=߮0Q3%;DurEYkU8Nn֦+ŰtAD\D~n-&W3&#:p Vj&O- k޼ՕyDϟ`0z,VMaaE~'G]y|T}}`s|PӪŌ S!} L+* \(a@^~O Š \܋IBG?X:W$"auo=*ڠU^:;zƐ @< hp+/䟿|yti<~JBT ]sW)Pc/.&W  |j !hC"r]@\ƕbXMAX.{GOLoZ<I('8FՄar7}& [~{XVaA,<$VIh PIh0z1 & ÖTC"S`q ð :ry'/Kaݾ7Q`5aĈv$ @C b"R6Pr'.4T>ーy{pj,.WA[8\]7%O=Ww"`~뛇g6lx/5bVF.op|TGpy/"r7o0ト$t{WUV89H0֩z aK.oDvr!F̮}|Tig[!Na|KQi_޴]?g7?f7Eӧ,e+}~/?gZ]5;* _T!BT4 aKke׾9;j^Zz}Zf.hE8!Q~yN\Ts|}MRv!K,qtrwpC6= GX|.. |ٵ-"> }q2F!wp.uص4O" 0paa׆rC$F(q! jkCC$F.#BB_ry'/"Q NTRXh0 [iDxP?BxzrI^1Qz5 ˖~ ܚxWК Fs-o~,o1'!$s˓\{.Į #1SQd# !' y@,&i G$ڳ17gchp *!WS yh߯[HY1وDtFZOW=3 "7 ̂A'YnVU$t{WUfЧ<+r;RKNj3$뛇gg7?*iDօ*ָDZ쾨,8h`I?վrO)ybBMJBo=y*-RTov @ jc>q n2a9^\%dM a|v\65NqH{fBEZ$C}M Գ֭նT%3`n2XĵgV\1qmawEQ]A۪R-PXwj/qrmQX.eđN|[{ 6C?h.H՚}^{:b;y;6%+1(ysYƣ *aNf{7?vƋ(w UIѣ'"+̒'e>ԅ%Ţ]Ƃɗ?!kcXH$B>Jy6S3j)$BDvo.3]bϜ]1ܧ% ) vqH{\eF < 6_ڦgˣۻO+45H~;K620~}liM 03LmO^߽j6vMFO|kTfˆDPvc>UͺOmGZMm+øxXĎi~$d m&Jā 8sbWڼXBSw$1`žF^G~mZKU\:Ç&٧m 5N(9MbTA["lߋ=zoY_x&]3tӿZe>2&zAbo@-ދSYr{WaCi,\ދq !.E7o盇g"2ճ;E]EԫfH:unғzoj쪠4 ™>kE+_]R?$vvl 5( &dZm:﷟*uSiܮ7k)Qj ݽtxTlnHoKtδI}U3T=v@Xk]TXP}Ioj Mkdsa޷Ӵ;Crҝh22ϥ~\]UM~KOk%!**~24yemmJllm5Ӻ5Cck[btTW?ُWPW|]t 1jmJ6kh5GUJZT.k?ldCz+5P1ƴXUb5casuccۺ~),&0N&&(s*޾̍ﴵՆt[yᡈwБ6}ۧOBKC4S3|}K2+V4lC*NN7?ór&W04ɐhtqȒ+jmxj? 6I(a5bgm&vwMoFgOƏLu^3̩dݳƁnUI(.;P4~I&$x,( ] Vv4|ϟ˛߸Ih\mZ0?{5n*??sm  ץa;p@e-a#Wv۫l/*,a;֎-Zkz<#ȡ#ms7 gY5C63% ۧr j{]{QHm yu٘UKxݒ%מ^#µT-xwIZaGU 3 ÐCr0.2sPH5jֻ־zӽ{}Ӽ/_vAu0#ZPFtYІV )_Ĺ8WZa#N\ŵZ!%"WE*qEԽ7=S6!JXF-!IJЦ CZB .$mE8,#\3%$ =!Rv@:4/5m%յ2]/! ̂aƶ 4,b" Iۊ6,F&VJ;0Tq[цjE!'+ UbVa~[BlVÐVaA@\th+b  ⥧%DI1֢: U]7/3A 3XU"#0z| -ّ[La2kv*z:-#©MaHi5K~m m#0TI8%9S^Ʒp6}ב(y1(0TI#Q\HĩDji i mP%VJ XQ[Kä*EQH*vKHMrfj B-! }vP%ңv|'ͦ89-NN~ߋHʒJjbqI~߽y+盫+||n+]d C1PfkD6WW?+oUl6_~Z1IPU:#} ||nʿj'"B$ c,kPUmN.DDED$׍_,NNC CoB0߷GJ6f}o~x^d~^i;~V#~1x/OoʗGCW$DP'~O tC><<!#.&{k򐈜\o~x8:eC__Ed*&,}qr* ݪey<<;;6wۮͥ FgY!N{!#1ro=zb|b塝}gP$mz~O t>d$V^?Cb%rr`tUvb}Ȗ?!3yQĪ OB ֑AZӧ,e+]3d|^.~ e_'dwCA %m!#f;} 3M) ajpC3}ȀBvS W=HU py}>䀻o8=끭 T!jqz׭89tNd{@<_s26ࡈ|>=|sueެ"%a4ƓP3Y CUIje3bҌ0TW{dY5>HĢC"w@sX a7<\R8A ATuj&ߘ*t1_U3d6 F} i( 9] 216`BqA7.,C_@~*;ŵ2'Cu<$#>=G :ETd$ռF!,&>7V<HaaKK`YZ U \2&!bY wHBd#FG֚kJE5Y>5C VK zdf* I1؛&ݢpCcP}"/abrEL~vdY&@87B݅(dWIjZj@bmKQ04f2Dq  dH];oD8 Ɍ[?)O- |hù` KOc5 tp+ВsgH?gHi[J~%22H;vg\zLLcD:s'CRMz=O T@2ح~@ziEqIE!ۏas#=JBL%k hJ:!eH:a%DGfX;b4sr~5'vTJlviATsX uv<}65` ;{+Xco=ybTK9#V\쬮òYiQCZZK>f 2#CQo@ tXHlvv],j8TʲdQ UInОI. RIVd6VׂFن%d2phcuңj2c F9߅Ώ:i*wd6%OmZjHB#Q?=ZxM{f/LE,> MRSᦳqTkapB!9⍅{%ZѧڨLNw#s+!ܓ#aI@Y,ܵfw8׍HT;drBYf@87/H4YOul& @2e CQ9YM~>l)yq_fGXrw#EV8{m!Gn[js7c-_~vt> Ym5x~ @P.!Q=XUݶuʽVnj&QhȖ)ճ]MZf=HEHWew gwݏ_Ng+!Ћ!p @SiY[GCuA]&x]11qEjsi5P?.p t6su%,پV7 }^X&rl:[ؗDN5_Ǡ1[BvS<^B*EIhɟԏR7EW!yŀ:햰VD$ ))"sP+0@=z" /[ʋLk}< ܭqq?*Ddm˷ne$I&iiSp?XD |VΉ.H˴')Lwj+LVP IDAT^]};++-X9#q&˔[( qYˑ$EU3"~;e(2dWNt@Xe/d7Ƶs6O DkLJZ_H(%IHdP- 5C^=BU "̾V[EfƦs.dzWH<)G3"&f0PˆAhs$* Ή6ָLz'ګ.j*^R%ʡ$tWrq^]R-As$U zڃv$(-i$t{W%U*??>y)N7LjA,*f#S23b,S<ž8;yxfFbb&KOd vjf CKl%U{ـr[PmrqJ4燛!wvy!~]cIbotkj{]l3)]3[HIJs^<-\e=mcn;4oެJ7:ǁWp+B3|դ=|jJ*6 0]cꇪn6>T(uT#$6d~XTi+Ig4kS/X3:ɨ㟫fhV|~Zi\jûCvNŐ.oIOe';fϟjlfQnSTgҲvY&fyz(1Jwi3C_ne/^-NngBBUWGrNiƈ8 :ۤ'L"ZVsWkGXo쫔Z/w}+m{_Ka!;V6w$1YvY t)hTW gXNA8IjmmCɷ4ρ}iˍAo!-ݺjJN;U#Ja%؄l5V$WaPw<5:3`ŵj9f_-4&}u`] 3m1̔*zujc2$J`H;.fOB;AX6lҋ{115a/Th@IcnC;h:>\Hn ubf=[rsg2X8ee!3֑ð^Cjl""8`:o+ 0f`cL|kZ;dM}7`*}oJuFl~/"so FB`*Ð' ڞvhh|B T־6dAy ms8d,jk0$=aZ}Sl8휑bs^u) CGm_yoklyJ:Xf`OnG$c& #ahZbxO1".4 - JNr6v*`@NYQTauʦ8z$Gi͐sW<`>*wOvUmH; "]-e-v&$f\ = 8jQZ3 R~?KX>CؕCJ*V֒O' ;x ;Pm{4,FB ;Ƌ K=+j^Ŋtj:]{=m7kD[*-h,[غK{ił5hr#] H{ Q9՗\_}Љuhhs`-M c5gd? @LVo5],CDR+ (AVD U4y"Alr C6wG"B}jh[TX/HXs<ː!Ռv14~h$IH37F !t@:ƭR3^3bqa@zE"b2el6/%b0/0ۏ_ˇv=c*q<%a7AV/ZVCTM T>zTڵAm5C﫼tvp}ëJGrIȶNj'D[y'wˣK!+UZɀq6ǞsÐ&BjLz}e!9;j^3@Ick30$HB@#Ogg|ݮ]d Hc[z:rFw}C"_v# yRwK o$rNKy4;Mb!jHB@akDT?TC :k ڰd!y)I(CY X.e)ڹj Y(N1X$ڮ(]#;IeYKX{PŭG3 CbUI6 `1J>f9#G Un5Ix `fH,@P%H,PŎDU$0T=1Vy$/0dh(Y*f?-$+E ڤ ;,K@D!0dk Fj<`yم!gǏD!0(0[X5C: h;/ޙNa@7NJěh&Y# @C k!UE/*M\cǬ^TkaE!יuDzR|C$Ҁ04g"ѺC5I!0@榰 3m3f*@ mg dDB$aJRh&!Z)LD37M0oqᦳI5C`{:Xѵ\%9UWbfH޼{\.?|[l@gȡ֭z69멵xmߜ&մҮ%"c ϐjӭ v<噰fkl< TK4!k_A3m9Jpvgڋ]Ulmiy2V߲!*6ֶ=*j UHHoTNsf>T¯c\X>V\R5~/t^G^D6Dx}bjak}qr.W?wew/~_V^LUTᨈ6ju0SPk |qT0oV_Nqr*v2-eQ^4x sٶm>>l$4y"au#d Xxk+ijk|Ӵj%;u1f#"eFv=FC}b$dSj]?gX,o$k6{V.[-քMb%)  v=&Yɩg7?]o 9]eRHeϛȗgwԵzjs+ "HȖ@`v '! oa GEODH a# S55z%Β!:5Z+p#~Tj\߬^~ MOd B@(ZmG15CLX S& qoD#E8w"00ٽ"( C#Ћ0MRS3i Cd́~<hfܼ0"u-8+A$\⼫ww}o #-(,9ƨZqJ\,8~v)&CĠdr,߽vv1m& CĠ$FУGODvTN!bPDØ$t|T۵Kh0< 2aG"RQ'^]}A!;rc;NB^T5C pa6$T K!"v]UaRN)9j~)m#I+?iOks$H.bZ3f>=ĮfLd gJw:*89]0#/Mu^Q'|dY]dضOi/B]oWkfW66H١f( 3`l9Td[Kt'/Eѥ&'5$Mlp끂N'(NN w[qmrTvՎz6 <$;9;~^DmX"Fi5:σ~\ơDdr[OdnKuרgl Cv`#oȁ}uq1Ndsuu?G^Dj#oʒaHQ˰#kͤ$ۍGDmYC*eŴU1>l>>ȗ] * \z2ݸEeNH6~7nCio3!:nRL\WA";T#vʳ4w9(Nfy:Iy+|¦b3yjc>Jo׿f^v6 U\uĈf?hr{Ws$o~x5G~P7!\nɮ{ӿϓ+cĖ V^?]Y=o/ IoЈfdw+6ޟT|f[{siVwK;aB& +&yH͹vuC^bbv]P`%썤49BSwZ&YuDTM@j:' +<$"rw]Il,76^f bIP^?YN!F)Uq*1;m8gP}||b塝fSb8#fpvm1G(gRu.K ڸy6Iξ&X1|3ab@L3z&q! C` Ăa!jHBҷPV11\= 7ty*vv^!OU,dEJX0z.bZTwOKB2m4FΝ`UCB坼bѳ\+U; \lz.bZ jmn3M3a2W/=™5 ,@f CD: O fj9[( f*:ࡋeY:*F(,=_\2l8XfFٺXDoe], K %0 սݸ_xG} 1IDAT3;BHxĩjmc8S3dБh1,d,ݏj/v6MmH붙]`0T07-w +mCy1*G- u@!aBG9H mI3wpQVIGOӕ?qvr'j7cgBBM-0Tl<`G[j&v=ƥmiuo Vc0S&u0BvVzH Zƚ!V^XP@d0j :U !^mgkdir.PAHvA!±\~\ф UD6S!vAC=z"rDV3] @TL:>*Dd%_jF ^]}:puVm"OJnUD^߽j6vߵ9oW˜OaHi5] EFUPKBvꪳrT5CIr*&UuW5$T ޕ姶a늴ثXxYE_3dK ިcp_KXaØwjûƹgH<$tTyqrvIO GI`vOH+گ/GJkIBw]-O|2HdN툂gCe^ VPYqVN䥈<4$ThxL깊\%r!V\En<-uEm#i bӐYE{x| 2%R#|φ 6jE!טc]0cU8^_T~(3=F6~.Ð|Ԧ ڸ7]$pB&x5%䰄۲j?>UԤgQ݃)F흶Cn";rꟋLEԫx+]3[H@{(QR ܴ#gꇪn6>T(hQ͐ۻ{^6v-R*H#q`] V~.bÍۦPckIaOjnSpC|9w ̝!97iKDWU^ oո=ۿ2|=AN.Ϩk_<<<ܿ?O_wB\{J|Z7M8R(*pXT:԰V-Rʎ}gWЁ {цԙw Uѹ"J +ʨMiD<^%u靣x΢qIJQW!aHH/:$/])''g~c$8:|,]7)*9Cݽ|ٳO޽|uCFw|-O8.~k& -pUϧ|z˧w?>{ҶAF?;{.⇊v4?s}RX-xp~?M F;!{b}6~oB'݇{IN};{p/lI;cawiN}5o_۷@7NeH>a_˾;ƭ꜡5HB;t>B_( Qha_djюg<œ rKo}^o?MG]Ra_hi:xVZ[h`aۓ#(/PF7$G7i/KSlԳlpv|1;:NdE⳷fY.SMwW֍* @z9v/T8Z#ϲ(Jm,{,}Qeu?K<98puIh@sfs Is٬~RuD}hTj*ݣTzL]ZFd[flENw-$j%& Αbѩه>{peZ#VlLB)5I(sEdkbsp4e#UT9{ۀtZ5+< >܎zإH(^.9Ft 4~V|(޼*CVY8H2ufMvwwws ,4Ьm`D##H,ݹzu98M?J YJ9 @z=b]ܻhn>ڻbd7 _0ǢaP U[ږP=U$(/^]Uad E֝tYP{bfu;f3Gڭ.Ҳ)oʦ2u֥D{:CRA"!(̘l( ҞJ!B%M渾.3X!0$ &RɅ!Ih#yhKZ:c C.!X}-`Pv$ƒݰZ3ޣiˉD !Ihw@f~Nӛ9FsfB*ao0Λ- ) $18Q]g+CևʫP |MoTAst'.TW$gnȝSv?<81uJbk!Oімkd@LBC,NI<P?%; 0$ ]B!d@.CBR!jg!e)@שaHJ<@u̍3:n2`yyaHY()C8㴻^[if=Ωz }G&]a{$Ffj͍ޟSNߛ2d`wF" @NfVݚ6I3C-jF'!}d 2=@nJ?'Xv,8=Np1F':Chm3G^[c{QR~H@%n&zN-gj FOZr\{|s^OB۔;۝Y:|O7&r5d:JyCRjdd_ @Մ!e0rlaj2TM'.[% @-"q-2| CNʈ/45X:k% uܜl钷5mDŲw Su;F55`x+Pϼ ym9R h>9&)GG=޼z&oi0HQet:lFd+ڛr[9,p{0ˣo_IfM$k"rxY=ZoRjJC9w_oK2ٓ5,VE\;6;G3Wn}6'njvvOaV]q:~o"ُ>4SGŧ9z[Y~ &k gGcozF>_IK[trМ,E ,'@JgwUEgȇo/0yYT CpšK,=[KC'[q޺0TMc)f JC_yf9 } V_ة0 W΋p>ݪ&4XaYr7CJD7ٞ㶏n2H.C0F]3s$)D]lû'>HӶn)xBS" ҬiYP7$IU]gĮ }-lo77z{evQz&P WcۺF}hj^X]3wU/V.TdY sFJp`^5-b"Q:PceMÔ;i4+\Bb|q= 1zsu<~uE%Hl#+ Cs_*i]I]Bꪱ 4Eȩt8-Td 'i$D Z+?+ rAёZ?ta7)gR!jׄ!šK( e!ydMT08te!rqeH:$wC 0HBpSa*!š)  J CAډ$<$$<$K<$+$}lP-L % qlh7Y.I6 yh$t4ufL˦!(jujWejT ZY8SaQCQ W)([pդUDVUNj! XHia^1˱P2P+*KRi]lԦ0pvɊ_0uZ. en^i2{-804i4٘a]+ C@Մ!jP5a0TM& U C@Մ!jP5a0TM& U C@Մ!jP5a0TM& U C@Մ!jP5a0TM& U C@Մ!jP5a0TM& U C@Մ!jP5a0TM& U C@Մ!jP5a0TM& U?!:IENDB`GRF51q  NAT5 qPNG  IHDR  gAMA pHYs+ IDATxݿoFaT)V"ln>7 Ŗ ,Boq5)]A5^pc1rE kn)h3!9 A?]U_@JCiCiCiCiCiCiCiCiCiCiCiCiCiH ] }oOXKl -sOB0Ia}"+!Xv  т5e!nI8hHACl]0-WWd8fr]2lU ㄀ 2Yq9S^Y*3M= 7_eXhqHooROʘls"e!%(GByP!`6UV*k;偲")ƲeAEI9f2Nvh K#N*8:P*15&-HP+ZU_ .rkD֠zPxeXHi "Ic2&~p 2,ӣ?j 4qes7l3?5!`+Í}3dy1Ty2Wm)䰡P+v&m2bkQ:<19qaqgc֪'86pnRgu_#qUi                                p.u`[CHx@t]u]BlSe!1 ?@| % !j M[Шq ! m ~o2l`hE`_脐@)%Hg& u* *3 jmm4n`/e+PJy|h6M.u+egYPm!*:]&PjbB" 2n $PcB"I h*> $BC" #E< ! /\;/Rg']u]~[4usL*ɛ<3kP+Z6jBi$K`H+bDB!-a rg1'نYZG0D%CHd@Dqq&gS֥d) :iwʡFlJX`vjY.B" p=uZ6TBH6Ҡk2l%Dh&sXu,al>YD6Ty0XDݥHP2E{CYx`Xi;0`56w*^Թ,hDkC֩xݻoaP aCC$C!4Uh2FB'bM-}v!Q`#g'/| kc[y.2N4 Bxr$ͷC>u#!P=!DBr:ơaP'1N[h&;1]ESY-}wwdՑ13{frs $*X2//?G]͌{[J}cSOm2) 8^cӖ|cNars UTd"^ːv{,b'd#N\>ST5's|+H:͍&wONy_= k>ZjڴrȭO$ǩszO)_t{e7ڮ8,C !~zvB1#ӓn'v12㭔kX|.h%/_Kyι!Pxcu>a`[QzʎԌURvh*t/h3s-JUl;tG/G !G.U;i#RB1C "!tQ[=If]$Omђ;}U?Co?yLl}O yCwtfeo,zy,w׫ӝ옂gAu [?Uvpz̦ϼx&yie=RfH\>N7ౣOb>vYIyNTL8gA =Crff/W2ϰ%=PTj2fh_iV{]2sl'w Nf,}hޱ>\q:>l8w| 6ŀ*20\K)M{[n>_B=tWAgn#uf77@kry<3 }䉽}oΚlՕ8/{P&p5n!cU8:w9'柬Oj ss<$2r:/H ޘ!`Ǧ=7 jE"O~bl,  aZEFwv'@ r37k1Р&/n{Q}iG+)Ol9ɔSeIOʽ!> Yy^ h-Clcz=!3=hmr+rgIOjr1tZe2dbE(7_09>A|zzS*VgqU0bd نU1١ֽf߷hx*_1vM.AQ`HiM995 5S"xd g6,sDόYAriT\(Qlm3|r_GaCGQϚg+[w>"Dj}CG'39w5 0Z:*NYD`'֯LVLPvط(eh1Gd%DaX`塣fTy0Q"K^?z͖a`H^YQ"rAH4` C@^Hd>! G $+l`f{j h׬PFzͪ@"JRqHTF(Pմ-C0Dl +׬lP{- (׬Lh P{Ͳ ɳ,`S>fdlj%5# BB(C@咄DAp0= JKt! 11<:9p U-!ba#;sS  MՊ"µ;V.tDyp$sr '`ty]zyvdR[I99[F byl3; OvbRj^#)֛ .j>e8x9qB~9: @@k}[/HnJ !ePnHUؐ*3@@J֕'3J6DP&Q!Q|FGtS3^Q [Nu uΖ%|Y>k`(ȃP)g K(`fFSm3qUY˳r=lL]ʜ+5NݝgV] k.f8.\pAƫ϶خ&{&g;׵`xȽ-H`Ӥl7k |5h?˒]ܧ?He|ԀR!F؎O8ʱu-lCm jڕ Q'qi`G11,2kJHDZ!;fQ& <+YE/FHT$g+AE[aq'!G:!Px zns25齥̝l" 1Pa+C *#mFqzҕ)RBY\)W1ƪ`覠 Rg'!p~y?;yQD< ICVJK62&-t `0h?j=ogI}Bt|[J<DP_|LFKfCA}g*#~=:!p]_-C1ngE}v=wu@D]|kYeۙq x Pl>=1~{ׇ߆_{O3qf ǗeiX`p3{ç-5}u'rLsH6b/s`ozfn7trث5NUfV~w,1t=deQ%4E<^}P!cM, 6ߗ +oq}ؚ!`ovrt4}TFXqVNO8wyQ/B]Cef>?餋&yrYi#oq<B",iw=ۻ'U D dCˆD*1 vH8.PVt Ny{D˷wO#!>a/⳸1),Jܖ C>8"lޣ}/F)" ||2-f$).Ǵ t,b[m-W_!4h{ړ1m416<(ΪwAH cOo_"DB4zcan"scHYp8n>|p+>GB{szDԸ @wv.}q]#XذgrQߪD$R_Yn=Z$ʒc!A#c=4ium(Zyb"윴E Zr~ipź:n1`a6} d {auÚ3x!21TŃql0E}E1ށ{b|){ w-vgAnH(g O&mz7DΛlʁ|7W[wpЁa?'^04ȳv=k"1rU^΍20qzJK9Xx(pbC {͌׳|SnfCmWu [׳#Pi!YO/z{R X aLΰ1_Uxn{[[FثJ 253^J3TD&C)sODcKOc46K$9\TW/w>h Y,!YY;*z⡀ؓ%ESN˙PC `V CH6vc>8k`ao] SŨNW7^؍1^EyoPY@*-I RS@04D]w>?U*&ĎJay)v?"7,CvƬ:f6fX}V -3*)MbD ry[Rgڽd n̎ 8,FXyЀ\I|wSld|D&KtZDfAEӿ7:*7N-H1ѝO}6)QRg2KۋJ86B0I0m+e3+ |v`螘ũހ*Y}b0p-˹RSuM ,! Ia!6r϶] PN7HLc#B&JggY3Zj&,|2׌*~kq ?\'5wq,^ Z]w'f%;=Ŕ`?p! ! !`Ɩ z o4^[p|>HEc5dy&_8f!SB*cCug_ԝwpB ?ш(YH~TgqN+=W1甛l,Ρ-1oG:/{O~G0pΏww7yC|r2Qcߍ)O֖e]=&&ҜL߸Ј!z_zqxw &6 Bq+bNO4.؝DT7V`;J$4 !.^^쯮 ?z5H7qۧCtq|Z UQz$ͷ'݅ ?wOA!۸~63n2ŷ}o{?;y1!}!26 )pq-%ЧxYO"l(1OK9B\fǂA刄ၕşƖ| rC[~iJ/}RS'r2h tC $GBVx U(&G3q@Ho@_geBW)#:XrR@ -C_ B9Q-FQ0|> !n??n 1z#LC9) &[@/&΍t}DxۧOW3<%&ehn$43APPODǻۧO{3ը!!ģ-h263 BO]fCWWWÁ.b=jUNŋLt+(FF(Xp~U0hBwv~||톯wY* ;ٹJǻ;}Ҽ@hr [ixիwz,H@w_32B"" .Vqu|i\;;'&!*Oy[l-COox5j*bN^?_3"!4` !.^?|Y3hP!G<$x{dsh)Ӟȓ9!B|×BbO$RPb#,㩞؟Ȋ}×c$@BCcssM:xHH-CDB(6Nқx#iLG^6X㇆)DB k.ʖÑ$۞<h>$x#"!!l5 YmoBNŋ6`` GYD&Q%(se5 ,+ԡ`V呴7T UC El9$2n $ ԍ!Q@BeC onml,1 5k Z3 hk@(%C4h" bZUhl"˔  9FPuDBx>(': =7>rQz|[/@lFVQJ/iA${2[xA2GE9^5>ZpQA()K&WPؓ-[pࢂLPz_^Ka?E QzJFK[`# "">@^ (D.4`l}[hwj#8J/eÕIRsQA^d(5t:$ӓgJ^xgJ| {hYYe˪dd@21Ye ɰPzKT@CE|8L)DLR%4rUN=BY 6*mB7kdzW6.M#i3TY-\]-C@bUּg7CLmP%rQA#m#ٚFk#WDX$` &תC&n2 kQzmlwD?Y*!`)!e^~Z7*gr^N !D53 rlqP&Qzk>{:lz\U(Rufb~\(ƠJG6\*|4?P'.V}1OT)͊ Tfn|,g`=N6`2Qc;Ϡ-3W\ň!De&^p xwoP8e^ lLOނ>,tYt!P( PG%nlDkɨ"ݍa@XC(exn*rdFK1]״E&TJmVz5ݳ9t*kwό2EVN.w*Ҙ1wM訽EKr)Pl *scuٮ_Od[K?Nۊ?ݞ5Wxn-*mdN|J^Qz3TF [of= وIōdjˑE'*s['L 7+%CeqkRF_ ~}t8{4GKG2ٹ0T) Jր.G$I}?I1h!Uֲ]`eKor_lzAƛ_,pG#sw^@pYA@j8MH+ziY[G6k4Xz3m0Xn@>%hdC{%Y3sANŋ}O Y>aNmUd!efeƿzmr8Nŋ8E(u6w] t+,2^Ow,eK֘F9cfl3Wiơ ŘO[T-4,G6rCr ż7⡘]:8G ]5:elb^ e*c$tz !ߤʉ|XAr_0 OHl [C^B !1zvͧ<~|iB2QZg/Y+EeOO⡖K/6-C@vh}G7}Rֿ韝Qz1"$ȆPqco0D䖡uơ.$'cD5*^TB> !NO+(8Z!=Z[ի*Bgmoz^F~5z u/*aw}=> J)H(n[(HyUt!5_9e'e'0ΐvXsQٿ~Շ[CƍiAHDCP‚I'Cd>~w}=/…-tgRC[l9v!JmИv(؉ԋׇn3%:=v;!ڵI\ On'x˷M&g[x6rr$CrݤA3Sz3KɫP9A:>>B~8wyQ/ )&?6V{Vge2&em.VYK `)gsa˷wO ]`J ӝ>˿{wO+4^[-">Ǭ4)Vʲ3ImCշF_wt.;2lHxH#q8JD`7ئD!soBcy2ϲŵ;H(]v),欿 >~2ކn||2mq$4 [zm1Pfc5 .K_66VŽRو`y酤8R >4L]>j;:7E+#Au&bHmLF?fhAW񲥔 q8b{_&כYՕ8/{Pqn5$ۧO/R#}wr}]>i8t,;qADžCǶPFPkMW}8\/o|.C#Q"8z[w.ȼ<@Gol$tf%spvpO6\6DB:=TFJ 8[#=M6qE0kDD8 ֎[xRQWipڕtk̟YfYOAS%2$ aEJy)I2j-RzL`Q͆T=ؙx1>qmeőy.2! R|AP+RJ/F uB+Ra򍲾ؿc{O qi "<l/34"c]s(~A'{1vhraňCZs?"k?"aQV>?  _VG m-<$Z I+~ci-ߘI1CEd2+^B* .[{h YV,}~;h9ޖsy0`:_lV~ f,mIÃ&_-CfV䲶XjV,[zl53" ;98Jo4Rh!5{an=mA"*D8:q4vupMd~؍Qzb7`cB]WxGR';\ 2G,쨬PzgaG!G$JvN8@윚2l6Qzm'!bK2vEY(2vEbǶDX$xM旮׍! PzS[Ipt)R9($]fSۂhS۬4WDiQ}=[[bD7Rtr ZhH=MM5hrQlh)_E(F.4bPhJK#e)x[lPVnɀLPD&eI~.WuC>-$f Idq:5pr;9˭$Khn}[Le3ʒI$MFI[`'am΅+Qz'PI_.$ҋ⥋o|nKsl! x/_ɋ YHu& `1g'/c<$8z)|gua0S!@^ݓ㫫S&n,? Sw#eQ4eVsv"{!h>hFn_q?eK8$-=d&Q=}8 DCE&&M#M#M#M#M#0>!##@X`47P@k^(^cAS8^3=Ig[ @϶aÔPә{fjԍ`p^]3.3A[Xr]3`,WgcV+kQCz_dWg i2@%!ZEH}Aۀρ>Bl;88,hT8Tk>K x`4`4`4`4`IIɉ-Yyl![lz1Py`47P@lb>3}03zpHG^6ŽvV-l`Z+^t'h[9Szrǘk!H`{Țcu0hCj<B9f?DĘNŋNpZ'y͊ztdK#2ҩxݻoQլ6Ԧ3LW AclN_u?1疺q7PlJ$$ pp0Uti IDATnCQ7ވgss/>9 Lv#mԷ%" toz! }^qC Ld{>]f:אbHIw˷wO/^y϶;TXdHb 9Zo\/ՍcTte/Ǚw׻ۯos!rYPGD抍eL6P8!tt< ƿ} IVv3⹺yS! _~vDB 4qxw}=Nzvn>@:3[tOw%gzƙtle̘c|6ّyʲp* 1o~}t||Ç}Ҽh:o|{fe%Ϭ/M\@YIhVG<-Mw⎌l‚MYo<5j4=,>!,' iKݶ+? UM+-Feْk/w26 9&\+-^{oy3edcNP,ŘhE&& BMZ?CLs:AE 4`4`0֯>`_bCiR^p2ZV$!h&5Lm2Y!`2ⵌ#hA(tfZ+M2-R߸Z^0=t0vpOsyٶJj4GUN0TPl IvKǢtJB&AdX-#!xBdiCiCдY}<hYX T`4`34 )_WڊߴWR £/ 2̼%eZ,|1.E$202~(`VXC7F7`q(-C"e 'R椉fZ@4T8Xd!h[`R\S'@@@@@@@@@@@@@9Ώſ;; ~ r8sqxxf>iPy:bw}ՇӓMz]ݓafC !bWf΅D`$^\ !ĭB1:=.Ҹ`wvN< )?^n >⥋o|.ר )᯿MsEHf!B0Hlɋ !.^?|Y3`=!@zxHU,<ѝ!ĩxݻo8rK"ϔQ1Z) ںRPxJ@"lTG0 OIhVڌ>6$PLj0S m$4+Z6Cm,|M9Ke)SB) -)Rb(^:`( Ь"SxJYW6ˍ@4厧qefGj7sR3`+-[ptET!)ؙ:mr6I(ie[ۢDlٖڇW8O:rN yT+AH !xJB+衏-)l%ʸRwȑɭ[0;c-95-#[C9T=㉹<Y`(ZaoHnٕdL&n`Ql̏ϮfbNO:!9j FK-[EpU9()jRpq̍m,ҏfVS~7se-:]NJɕg[~U7N61zvͧLj*1nߚl\ yh:M`H.Fm)G4.3)%+&GB|; >$f׽gܤTsגIEuGP;!@.HUj:r/&YF(28T+-})d{dx׼}l +HFȹaJe2NKW0TP-I]zqTntƙFCr_B9|^iDBo]TT| d }%Ey^QJKWwRs8I>/>Ѝx&xvbGBC je+ elBqHwm)MR9*l;R0f6C")׉_>Y3}v~M~")Gڦ+"]t?_`uՁ(id-C -ߗ:;)żyi䩿=B(?!Wg;"Z#A0T\4y"*QBPKwۥ/"O43{WɭӖ==WnQ>xS#q8昕t2"J\]U35*usOl=_B =:N. C WRLsJnmpL+OS!}}5[t2.*⪚xw)`z^LcmWϙ}%}Ykò{ED\:ehwÇVZTm(ci3L2FYE%s  7p+ёM2ą5?lte+B4N&W_sMJ>wϝYkՕ8/{P&>cwk_4[3/ڸÆK+#GO>{5m$8WKpؿ~s翼 rr/;%ӖԚ({IسDX,`؞]ǭ금#qLwkrxfXdޢb^oď>=Zt2R_ Se`(P FB8-3UC s&=S^}ԘBqRA^B.KϷă^x Da.95gP/PP %K8 5kMeUwShmNq z)[[>ފk\*>\7ǜ!2a'`ha{/7ܣvr(G/a9k1^cK}eMط)erݝ5f!F-Pn碚9maQ&77po"2-p܋FY@Ƣp &'" v24& v8P cV!Q4dJԢjRO04d Qط@&sE lbhU(a SBuat99#׀2AH Mrd7R"6k{ oLvqc)T Yf|mo)L%U9 PwV7.o'+MGe[ݚ&!LIư'qܶ{D&sn\d2ʆϧ2L vc6`h@H4| >X5"+3~Q\#hE[Р^7ILߧXu+Y5l}d8$r0`hZ{"=\Rd,CXִ- ya|I;vElA_1g"ʨ#Y) +uԢcM:#HݖQ}77 3 _eO _‘c(3Rg^BS 2=ON0*렔[l}s P)1$!RUUQ~.˼6cH`ȬD5m `h&@&dVh$y-JMIMgFb+'ˏf $u=jD Z#RQ C11<Im`%5!"Z$ LOM\SpK.* R,ƒ0 -OY&hr%(ӕ)r` s,HytxsWg- {cIybC$5# *˲#DW_׌HR/}ymVCɄ7ԄX`($!'5V>\7L.[պ8'<עԄ`(2i5˒OKq$A  li(}g-! EPx<%vUd2\6vy6H|&:3D`%SXc#-2-5y *F09 )HxJ< E= `( CiȽfD!aެUfFt1a=8 WoDhdc.a%*/5iT#5c~5:d@jϥ R#㷖Κn2.hn oq0h !`39gYʑ%%[:`%TgFsX5f@70Dz?{63~@&nםwgp8O ! ZGb6DnНwv7oI0b1=ƍe|H6Vz}6&zxJ_m\PϏ-l dKM½:3sJa/ի'ۻ' G/?'&˜!`l#lH2๖ge{rNc}f6Zp8!vc$2swv._CJy $7 Bq+bNO4.؝CK41C ſI>%`oAxO^\2$|V\?%;>1*9Xl 䡳᯿MsE.^ܑCʰ?Oybrk:p}}jՇ9!7TgSxo~-CG/o||K9) ւ E2_]_7jD#f36?{JGkҪ3-Iw#a?gDX'j∇o\/_]]Y^"m;\dtgG3ԙ>VM}KMNGޘqeLʶuD|6jOTT7<!!W?|)xh/k"!4zΌZ4qǟ}GFoR d˕n}eIm刢{߽r"jC)md603Ov ʔ=.(_6L(1'`(s3)w OfsPێ0%`$6c!X6`(h+"PV&Ktf͹xTՅ Xm~{8 80PX?(k20ShrdL':g (VfXqIw΍781xWTzƆJb㡯~r@;yC(|p,(a Zf5 .Ǣhl1C  #NfhB<тH8=\ApE#8%,a`YJBE#8%,=ph[cWdrgqw y"-Pɀ%g|ҥ%O?grt@X 1|絙?@pC@1Ђ X`(c q|3`(K@Y"r6 9֕8 ;ؙxJR,`(PB>xߍsmʋPP͉10J+ZuhwX$l)q$eh6{F!e! C{/ܔ2MzCr>C8UM#7U9w]JsqFV( U7Ti0"24`䬅-l#{*!*9hbijc[F0I%MSI!!h mal:=PmS~S VC͖f74'iR&QQذg*!WIDAT]dĮލS%eW>N; ]۰gbU= * @fLO(qDBkVtĹ\5wQ.heԟ6^h e@ԟ3^hepԟ%0Јڂ!"ͭ0mdEgM]}fP3ur2S(mhg6P*% c(`fْ5qԪ`?OB -0<uDvw YRPQy`hY!˳\*a99Ǫ`}rE9\9R'@* 3WIwaloLfq`hnWeӕD P'd;>WnuF噹![Lgzz牃St^]R*?hbu=UbJ_|Ý0yۦ黗ucY뒧^d_~u; 2  >3;>|WV2~ñi2e$UJ@6's>յ5gV lAܳ+HN[m5mۋOrSv0ML&@a-UlMả>Q,aduS@4eC7:GS@VlT9izij3%=Mϻ ] a%Ul̘*)"H>Ij _Jd+Ђrk59z`‚!@XW5pVh["4|ef\*[O"3>igs~{"9qCʗ_OE̪1}_=[Ɩͦ })+;e+7act[*_gaMfƱՓQ*LGQLYf}dg}"V5FX )5L߆&l嶥6͌{C` yPZ<3,Yu(X}*h\#o02RR}XԦ@Ό8Ema͜ENDE/4"j $W+&0d}D,+DÖO =KԊ t:2l ^,Jl7tt&gա'WTNׇ'oD\]y27UQOW&m1"G ^Զ^|XDWPɾz 0=C&܂_w4L& m{`{E@aPx,g_M4tw+<^(4BM9^_7׿[Mtψ7Pf|a5ZNLYvOs!]tКPs%JߜƑ*Yur;5^Kc^ m)sK(|p'Rt&z\SfMiw߭ءr;(f'8 >+p !/d{]5wy21?zUd@hqP9ĮՊ 1йէ~0 crV^>7c!~3=O'я& 9Ll˓Uù.g*+/;YaNm9"& {_ۜ56VZ;uռ|2?(:9& }mNߞ{]Yh!'VװjVwR!Vɟ杫L@ CWtzmC\ǹNwpz >O#>XtS*p C峜}$CC]SWvW*stO3,ԭP:z9[ar/^퉺P^{% Fq图f\<+k^w,f;6|^x}zc깛<4Y.OW&]pkt= z6rb'NKuKA v˳9mWd|6אah+((I|R/{`% ||b4'CC@hc'V`&0: (8{j awt; ktN$4]4gs?.>X=..Ybwוnmv}{u83Ǟv(쁉M{uo\.6E~ScӛmŲ圊MJ^HvPYШ{"oN6-%yJw}Hm+!eX5\YnUW6MY':um{3)h\}y4 jXܔW&* C_KmW.Tpˡ^D 6Ӣҋ_gymu@Έu9a'7Wn}*A';!*3Eem?[QgӮ4QxQE}֊w$k3b:tN7(x,@j9gjlF]"^?x9񠉞K脡f{ C@h{oЄ! 4aMBЄ! 4aMBЄ! 4aMBЄ! 4aMBЄ! 4aMBЄ! 4aMBЄ! 4aMBЄ! 4aMBЄ! 4aMBЄ! 4aMBЄ! 4aMBЄ! 4aMBЄ! 4aMBЄ! 4aMBЄ! 4aMBЄ! 4aMBЄ! 4aMBЄ! 4aMBЄ! 4aMBЄ! 4aMBЄ! 4aMBЄ! 4aMBЄ! 4aMBЄ! 4aMBЄ! 4aMBЄ! 4aMBЄ! 4aMBЄ! 4aMBЄ! 4aMBЄ! 4aMBЄ! 4aMB-AU3ZIENDB`veryones Internet Technical Support Survival GuideSW5HDR.001!c Frameformat ZeichenformatTextformatvorlageStandard Heading Text body  Heading 1WW-Default Paragraph Font4Strong Emphasis Internet linkVisited Internet Link Frame Graphics OLERoot 15G1: COMCHART 16G2: nodataflow 17G3: send email 18Standard  Illustration Table TextDrawingY .Y .Y .Y .Pp 2$99 SUAP/=APdddAPddA PA  PSAAP/=APdddAPddZSW5HDR.001C(569a(Build:5169)(SV569)]D!Address Book Fileaddress!c Frameformat ZeichenformatTextformatvorlageStandard Heading Text body  Heading 1WW-Default Paragraph Font4Strong Emphasis Internet linkVisited Internet Link Frame Graphics OLERoot 15G1: COMCHART 16G2: nodataflow 17G3: send email 18Standard  Illustration Table TextDrawingd ;Pv1 4 5*jK standard.dic soffice.dicasun.dic@ IgnoreAllList(Y .Y .Y .Y .6?FNT)SA@d A @T)SA@d A @T)SA@d A @T)SA@d A @T)SA@d A @T)SA@d A @T)SA@d A @T)SA@d A @T)SA@d A @T)SA@d A @T]4Everyones Internet Technical Support Survival Guide.SA@d A @T iT:/Originally released for publication, 11/07/1999T-"This revision released, 09/22/2000T iT Authored by:TDavid A. MonroeT TNCThis handbook is concept based manual for educating the Everyones Internet technical staff in a catch up manner, and as a reference manual while working phone support. Everyone hired for technical support staff brings technical experience with them, but not specifically modem trouble shooting or Internet applications. T iT' Section ISAd T5Modem trouble shooting.A8d T TThe easiest way to understand a modem is to realize that its not a complicated device. A modem is just like any other serial port with a few exceptions. Its a serial port modified to translate a standard RS232 signals into sound and back. In the modern day of plug and play the classic rules still apply that limit you to only two real serial ports. By real serial ports I mean the ones that work in the traditional DOS IRQ and address assignments. The traditional IRQ and address assignments are below.A8 PTT TSA @At0li: SZAPxA(PNG Pic0124D8F4APRA PTSA @T TNotice the IRQ assignments. COMs 1 and 3 share IRQ4 and COMs 2 and 4 share IRQ3. This is invalid, two devices on the same IRQ causes a conflict, so in the classic scenario youre limited to two serial ports. Yes this can be worked around with changing IRQ assignments, but many programs that use serial communications wont work unless the serial ports are in their traditional location. T Tf[Windows and Plug and Play have allowed us to have more than two serial ports by simply managing the IRQs. By auto assigning the IRQs we get around the classic problem that plagued ISPs during the 3.1 era. When I try to get on the Internet, my mouse stops working. OK, so it still happens occasionally, even with Windows Me, but it is becoming an increasingly rare problem. Something else that plug and play, as well as PCI steering allows is the ability to put more than one device on an interrupt. Also, the way Windows now interacts with other programs and hardware, instead of a program trying to grab 2F8 and IRQ3 to use your modem, it just finds out what to do from Windows. For the most part PnP has been a God send for home computer users, now they can add theyre own hardware without having to know what theyre doing, and it usually works.T TWhat are the problems that came about with Plug and Play? Many devices are plug and play (PnP) only, meaning you cant change the jumpers on the device if you want to, Windows is the only option. Most of the time thats not a problem, but you will often run into the problem of Windows not making the best choice. Three open IRQs and four devices huddled on top of one, if you using Intel devices you they'll usually be on IRQ 11, no matter how many other things are already on it. This may work, but it does cause performance to suffer, and in the case of modems it can cause enough skipped cycles, disconnects. Cant have that, looks like Ev1s fault when that happens. Also, many older and/or cheaper software products still try to grab a serial port directly instead of through windows, completely bypassing the advantages of PnP. Finally, the worst thing about PnP, it gave birth to the Winmodem.TSAd TIf you are experiencing a problem with a modem and it turns out to be an IRQ, or even an entire serial port conflict the first step, if you are competent in this area, is to check the CMOS setting for that serial port. It is important to note that only a few 486s could be fixed this way, some name brands, and some of the last 486 clones made, other wise its a jumpers only situation, which we dont do over the phone. *IMPORTANT* do not enter the CMOS or change any of the setting unless you are confident about your decisions (and your clients ability to follow directions). If the problem you are having is simply an outright hardware conflict of two non plug and play devices (which includes PnP devices in non PnP mode from this point forward) simply disable the conflicting serial port in the CMOS. In the last couple of years it has become an option, usually the default option, to set the serial ports on the motherboard to PnP. Its normally not the best way to leave them, if you can set it with hardware setting, do it, you will sleep easier at night. If the modem is on a shared IRQ other than 3 or 4, and its having trouble, and there is nothing on an enabled serial port, disable the port and change to configuration of the modem to use the now free IRQ. Sometimes the modem has to be uninstalled and reinstalled to change it to the free IRQ, and some of the cheaper ones (some USRobotics Winmodems in particular) just will not use 3 or 4, but maybe the conflicting hardware other than the modem will. Dont change the settings on hardware other than the modem unless your 100% sure, because the hardware may stop working and this sort of thing should be referred to their computer tech anyway.A8d A8A8 TSAd TNow the fun stuff. If IRQ and address conflicts dont seem to be the issue, but disconnects, or the inability to connect after dialing, then we look at the modem itself. The most important things to know are the manufacturer and the model of the modem, and from that we will figure out if its hardware or software based. It is very important not to get into a routine of software flow control and at&f, a lot of the time that is just not going to cut it, and extremely cheesy to begin with.TSAd TxCheck the properties of the dial-up connection in dial-up networking, and where it says connect using, find out what the model of the modem is. If it says standard modem, use the drop down menu to see if any other modems are listed. If not the drivers are not installed, if another one is listed switch to the one that sounds a little more descriptive than standard modem.SAd TSAd T1Find out if the modem is hardware or software based. If the modem is a 33.6 or before, its probably hardware based, there where a few software 33.6 modems, but they are pretty rare, just a couple of software 28.8 modems so few you probably wont run into one, and anything lower is hardware, guaranteed. Other determining factors if the word soft or the word win appears in the modem name, then it is software based. HCF, HSP, SM56, modems are always software. If it is labeled Lucent or LT, it usually is, but Lucent does make a couple of hardware based modems and Rockwell also makes a few hardware based one. USRobotics makes both hardware and software based units, but with just a couple of exceptions, they should be treated like hardware based modems, even if theyre not.SAd TSAd TThe reasons we need to know the difference. Modems, since the beginnings of the computer era, have had a serial port to interface with. Internal modems provided a serial port on the board, causing the pre-existing serial port the need to be disabled and is the cause of mouse locking as described above. External modems (and acoustic couplers) plugged into the pre-existing serial port causing the installation process to be near instantaneous, and the need to trouble shoot conflicts to be nearly nonexistent, but they are expensive. About the only thing that slows a computer down with a hardware based modem is the interrupt time when data is being transferred, and thats so little its hardly noticeable.SAd TSAd TThe reasons Winmodems have such a hard time staying connected is that they lack a serial port. Remembering all a modem does is translate data from serial RS-232 to sound, it doesnt seem possible to work without a serial port. The reason it is possible is that the serial port is emulated and a Winmodem is basically a special soundcard.. Though there is not a chip to do the job, the processor emulates the work of the chip, and the sends it to the DAC (digital analog converter) on the so-called modem. The problems arise in the fact that this emulated serial port takes up a lot of the processors time. Making sure the modem only does what it has to do can minimize the problems caused by this. SAd TSAd T@"First a quick history of 56K. USRobotics was the first on the scene with its X2 modems. X2 was slow to catch on. USRobotics charged licensing to ISPs at first for the firmware and software needed to make the already expensive routers that run X2. At the time that X2 came out, few phone lines would support it and USRobotics wasnt the cheapest modem on the market to begin with. In the beginning, they where the only manufacturer to make an X2 modem since they patented the protocol and pulled a Sony by not letting everyone else in on it.SAd TSAd TIn answer to this Lucent Technologies developed the Kflex protocol. The Kflex protocol wasnt as fast as X2, but it didnt demand as high quality of phone lines as X2, and they opened the rights to it. Rockwell being one of the biggest modem manufactures of all time and Hayes, which up to that point pretty much called the shots in the modem world, adopted the Kflex protocol. Heres the problem, USRobotics was out there and X2 couldnt be ignored. ISPs had to buy two types of equipment to keep everyone happy. Even though they both eventually let go of licensing so that they could adopt each others standards, neither would stoop to use the other companys protocol. The need for a standard was reached.SAd TSAd TThe V.90 protocol was established to keep everyone happy. Unfortunately it didnt work out that way. Existing 56K modems from different manufactures where supposed to be upgradeable to the new V.90 protocols. Unfortunately V.90 is quite a bit bigger than Kflex, and the memory chips on most Kflex modems would only hold one protocol at a time, if they could hold V.90 at all. The first revision of V.90 was supposed to be the last, but the problems caused by so many Kflex modems caused the V.90 protocol to be revised to a smaller version, it was revised several times to get to the modern version. This is what causes so many headaches in the tech department.SAd TSAd TEven after all the revisions of V.90, most Kflex modems can still only use one of the protocols at a time, meaning that if the wrong one is loaded 33.6 is the maximum speed that the modem will connect with. Since most of the modems where software based, both of the protocols could often be loaded into system RAM, meaning that it could try to connect with either Kflex or V90, and sometimes trying both. Good idea, try them both until you get one that works. The bad thing about that is if both of them work, the computer has to do twice as much work to keep you connected. The CPU often does so much that all of the other programs will bog the CPU down enough to disconnect the modem, it was only an emulated serial port to begin with.SAd TSAd TThe USRobotics modems have enough memory space on board to support both protocols on the modem itself. The only thing that was required for the older modems that where X2 only was that the owners download a flash that added V.90 next to X2.TSAd TMost of the problems that we experience have to do with the dual protocol problem that the Kflex modems have or one of the past V.90 revisions. To alleviate this problem there are several steps that can be taken. Since most of the modems that we run into are software based, the first thing we should do on one of these modems is eliminate the software compression. The computer is supposed to compress some of the data before sending it to the modem, and then the modem also tries to compress the data using a hardware coded compression algorithm on the chip. Since Winmodems are lacking this chip the CPU also does the hardware compression. Two forms of software compression do not help, it just bogs down the CPU causing disconnects. Eliminate it.SAd TSAd TThe next thing we need to do is change out the flow control. Since the hardware needed to do hardware flow control is emulated, use software flow control on software modems. It usually helps. It is important to change these setting under the properties of the dial-up connection, and not in the control panel. Changing them in the control panel makes it a global change, affecting all other modem connections. This can be bad if another place they are dialing into doesnt work the same as ours, such as they can no longer dial into work, or just as bad it may cause the connection to their old ISP to work. We dont want them to cancel because we fixed their problem with dialing into the competitor, its also harder for the other techs to follow this way. The last step is usually to make sure that the modem only tries to run one protocol. 99 times out of 100 they need to run V.90, you will find rare cases where the client does better with Kflex instead or neither, but Ive only hit that a couple of times. Thats where the initialization strings come in. Every modem manufacturer designs their modem a little different from the next guy. You MUST lookup the modem that the client has on the web to find the string that eliminates Kflex or X2 and uses only V.90. AT&F DOES NOT DO THIS. Use a search engine or one of the support locations in your binder to find out what these strings are.SAd TSAd TUSRobotics modems are a little different for the other manufactures modems. Since we dont support X2 and both protocols comfortably fit on the modem they usually dont have the problems that the Kflex modems do. The only one of the two that the USRobotics can use on our service is V.90. V.90 is mostly a combination of X2 and Kflex, with a few original components, because of this it is best to turn off X2 anyway, and it causes a smoother handshake since it only tries V.90.SAd TSAd TYes USRobotics Winmodems are software based. But they have a little more hardware on them than most of the Kflex modems do, enough hardware that they should be regarded as hardware based. Its okay to leave the software compression on for most hardware based modems, since the modem is doing its own hardware compression. The flow control needs to remain on hardware, it allows the computer to talk to the modem more efficiently.SAd TSAd T( Section IISAd T/Protocol routing.A8d T T* Often times a modem will be connecting just fine, but the user wont be able to pull up any web pages. This means that the protocol is not routing. This usually requires that almost all setting be checked, including hardware. The first things to check in this situation are to be sure that the protocols and adapters that we need are installed. In the network control panel, only two things are needed to connect someone to our service, dial-up adapter, and TCP/IP. We add the client for Microsoft networks simply to hold the save password checkmark. If either the dial-up adapter or TCP/IP is needed, we will have to have either the original Windows CD or be certain that the cab files are on the clients hard drive. Otherwise the customer is SOL until they get that CD. SAd TSAd TProvided they have their cab files somewhere we are ready to continue. If they are using Windows 95, install the latest DUN patch, which is provided on our CD, but remember, you must clean up after the patch. After installing the patch go to the network control panel again, it is important to remove dial-up adapter #2 with VPN support, and Microsoft virtual private networking adapter. Make sure the client doesnt dial into work, or a network other than the Internet. If they dont, remove all the unneeded protocols from the dial-up adapter. If they have a network card, but they arent connected to a network, remove the protocols bound to that adapter as well. Be careful not to remove clients or protocols that the client may use on a LAN, or in the case of a notebook, occasionally at work. If they login to a NetWare network or any network other than a Microsoft network, the client for that network will be sufficient and the client for Microsoft networks doesnt have to be installed to hold checkmarks.SAd TSAd TAfter the required components are installed, and unneeded ones are removed, try dialing in again. Check the modem for proper settings as well, sometimes its the cause of the problem even if it appears to be elsewhere. SAd TSAd TSAd At0li: SZAP!'.A(PNG Pic0124D8F5APA PTSAd TSAd TSAd TSAd TTry pinging an IP # if the client can connect, if it responds try pinging a name. If the number responds, but not the name check the control panel and the dial-up connection for foreign DNS entries. If thats not the case try adding in the DNS entries. If neither replied its back to the protocol, check to see if the client has more than one winsock.dll. If they do remove it, often if its a good idea to try the Error 745 fix if youre reinstalling dial-up networking. Only do this if you are authorized to do so. When reinstalling network components and you believe corrupted files to be at fault choose No when prompted to keep an existing file, newer or not.SAd TSAd TAlways check the proxy setting in the clients browsers. Netscape wont affect IE, however Explorers proxy setting sometimes affects Netscape. Make sure they dont have a proxy set, or in the case of a Childsurf account make sure that its set to proxy to the Childsurf address. Sometimes you have to enter the IP address of the Childsurf server instead of childsurf.ev1.net, this generally works faster anyways.SAd TSAd TSAd T Section IIIT-E-mail Support.SAd TSAd TE-mail support will probably dominate a majority of the calls you receive. The shear numbers and revisions of programs that exists for checking email makes it well worth obtaining a little understanding of how email works. Basically, computer A contacts the SMTP server (Simple Mail Transfer Protocol), which in turn contacts the POP (Post Office Protocol) server of Computer B, Computer B then contacts its POP server and receives the message that was originally sent by Computer A.SAd TSAd TIn order to send email a client must have a program that telnets into the SMTP server and sends the messages, and a program the queries and downloads messages from the POP server. Fortunately all modern programs do both. There isnt a lot of configuration that really needs to be done to send and receive mail. The username and password need to be lower case, and the addresses of the servers need to be entered correctly. The rest of it is just details.SAd TSAd TvXIncoming mail uses the server mail.ev1.net. The username must be entered in lower case letters without typing the entire email address. If they have @ev1.net tacked onto the end of their login name remove it. If they have trouble downloading mail and you find their mailbox to be full, remove the checkmark from leave messages on server.SAd TSAd TtThe only things that you need to worry about for outgoing mail to function are to make sure that they are dialed into our network, and that they have smtp.ev1.net entered as the mail server. The username doesnt matter and, neither does the password. Just make sure they have one of our IPs and that they havent type in smpt at the beginning of the server address.A8td A8 vzTSAd TSAd At0li: SZAP!'.A(PNG Pic0124D8F6APA PTSAd TSAd TSAd TSAd TUsually the easiest way to fix a mail problem, unless they are using an unsupported product, or have multiple email accounts, is to just run the configuration utility provided on our CD. In all versions of Outlook, make sure an old email server from a past provider isnt listed in the mail server properties. Unpatched versions of Outlook 97 dont have the ability to support separate incoming and outgoing mail servers. They need to patch their copy of Office, and we dont offer tech support for that version. Eudora doesnt have a blank for incoming mail server. You have to enter the email address as "userid@mail.ev1.net" instead, but this seems to switch back and forth with each mail server upgrade, so always be ready to try "userid@ev1.net".A8d TSAd TPlease dont try to just shrug off an unknowledgeable user by having them use webmail. It doesnt support much in the way of mime or attachments, doesn't work well with many versions of Netscape, it fills up the hard drive space on our mail servers because the client is unlikely to delete their mail from the server, and it overloads the servers. The last thing we need is another plague of webmail calls for two weeks straight.SAd TSAd T Section IVT.General BehaviorSAd TSAd TTo advance and gain recognition in this company, your actions and technical abilities are definitely considered. Your value as a tech will be based on the measure of the technical and phone skills that you posses. T TIll give you some pointers on how to increase both. If something absolutely stumps you, dont be afraid to ask for help. I know most of the other upper level techs have some sort of ego trip going, calling ourselves names that deitize them or make them sound like an other wise super-beings. Ignore it or get into it, but dont be hesitant to ask for help just because they seem a little nuts. Everyone eventually gets a nickname or something to that nature around here. T TThe Internet is at your fingertips, high speed access at that. Dont forget to use it, if you have something incredibly difficult, or you run across and error or a piece of hardware that youve never heard of, use it. Using a search engine will find almost anything that youre looking for. Be careful of which search engine you use. Yahoo, as well as some of the other trendy engines only look for the most popular data. Great if you want to find out about singers and movies, but most people dont look for 4589xj soft PnP data fax modem. Use Northernlight, Ragingsearch, Altavista, Dogpile, and the Express search plugin that some of the machines have. T T=2Stay away from canning your responses and trouble shooting steps. An error 691 on one machine may not be the same error 691 on the next machine. Be sure to check the network properties. Talk to the customer, dont just try to get them into direction following mode. Ask them if theyve ever been on another ISP. Chat with them about the programs they use during installs and reboots. Most people will be a little more comfortable if youre not just an autonomous question answer and direction giver. If you have to have a supervisor, or another tech take over a call for you, dont leave. Unless the phones are incredibly busy and you have to take another call, stay and listen. You may learn something and the tech that took your call usually gets a little egged if you just hand off a call and take a break.T TMy guess is that you probably have a computer at home. Make sure that you have the latest drivers on your own modem. Change all of your setting to optimum. Find your modems inits, and enter them. Find out what works best on your computer. When your done hit your friends and families systems. Get plenty of practice configuring everything hands on. The more you do on your own, and the more problems you run into, the more you will learn and the better your skills will be.T TJ?Your actions in other areas of the building other than the call center are also noted. If you put food in the fridge, please eat or dispose of it. It got so bad one time when I opened the door, an arm reached out of the fridge and closed it back. I wasnt about to eat anything out of there. Be tidy other wise in the break room, you even carry your tray to trash and dump it out at Burger King, do at least that much here. Same goes for your desk, when you leave throw out your used cola cans and put away the paperwork, otherwise the next guy gets blamed for the mess.T T}Overall, dont treat this place like your own home, we deserve a little better than that. Treat it like your grandmas house.T T' Section VSAd T-Irate CustomersSAd TSAd TEvery now and then you will pick up the phone, and before you can say Thanks for calling Everyones Internet you have someone screaming in your ear as loud as they can. This is normal; its in the job description. They usually either have a Motorola SM56 in a 386 with Windows 98, or they or a sales person has mistyped their password. Yes, sometimes tech, billing, or their own delusions are the cause of their anger, but never admit that to a sales person. We have to keep them bowing before us.T TWhen you run into to one of these customers, cut right to the chase, if you have to let them vent for a little while do it. Above all, find out what sort of problem they are having and fix it, or give them immediately to someone who can. If they ask for a supervisor, dont delay, get them a supervisor, or at least a tech who is > or = to your level if a supervisors not immediately available, just as long as they are satisfied with being transferred.T TwIts very important that no matter how upset the person on the other side is, that you dont get upset also. This only adds to the anger and confusion. At the first opportunity, start fixing the customers problem. Any time the customer pauses for input from you, or you have the opportunity to jump in with out completely interrupting them, start telling them how to fix the problem, or ask a question pertaining to the problem that you need to know. If you dont know how to fix the problem or you just give canned answers, grab someone who can, and doesnt. Its important that we keep these customers and that we keep them happy. An angry customer who quits will tell all of their friends about us, in a negative way. A customer who quits because of a better deal (which doesnt exists) or a difficulty that they accept as being on their side usually wont say much against us.T TMost of the time, once the customer realizes that you know what your talking about, and that you can actually help them, they will calm down. Some take longer than others. Ive had customers call up screaming when I answered the phone offer to take me to dinner by the time we hang up. Of course I feel that its good in the way of business not to take them up on these sorts of offers, you get paid every two weeks, let them know helping them is your job. Occasionally you will have a customer that will just hang up after venting for no good reason, they usually call right back, and often do to Murphys law you will be the same one to answer the phone. Resume where you left off. Sometimes you will have a customer that after you fix their affliction will still be mad when they hang up, usually with accusing tones. Chances are that if it doesnt work perfectly, they will cancel in the very short future, some times even if it does work, so please be as diplomatic as you possibly can.T T( Section VISAd T!FTPSAd TSAd TMany of you have never worked with FTP. There is good news about FTP however, its not far from what you have done. Think of FTP as having two file management sessions open. The program will determine if its closer to two DOS sessions, or closer to two Windows Explorer sessions. Sort of like transferring data on two local drives. You have the local machine, and the remote machine, and they both have directory structures, very similar to the traditional DOS or UNIX structure depending.T TynIts a simple matter of sending and receiving. Set the local directory and the remote directory. How to do this depends on your program, the main thing to remember is FTP is closer to UNIX than it is DOS, so depending on the program, you will probably want to use / instead of \ if you have to type a path in. For your first try at FTP, I recommend WsFTP. WsFTP uses a split screen between the local and remote host. The reason I recommend it is that it keeps a running dialog at the bottom of the screen showing you what FTP command have been run, if you pay attention to them, it will get you prepared for command line FTP. Once you get used to it, the easiest FTP program that we offer on our disk is arguably Cute FTP. Its very graphical and is similar to Windows Explorer. You make the call on which one you like best, I personally find WsFTP easier to support over the phone, and would rather use it. After getting yourself somewhat framilure with the graphical products, you will never truly know FTP unless you use a command line interface. Go to the command prompt and type ftp ftp.ev1.net. Login. Type ? to pull up a help menu. Try all of the commands and framilurize your self with them. You will find some things easier to fix in command line mode, maybe even a couple of things that you cant do at all in your graphical version, so stay framilure with it.T TWhen using command line or less advanced graphical utilities, its important to know if a file is ASCII or binary. This is important because FTP by nature doesnt automatically change the way that it sends data. If you dont know the difference between ASCII and binary, a simple explanation would be if you can open it up in DOS Editor and make some sense out of it its ASCII. If its a picture, a program, or other things that you cant open in Edit, its probably a binary. One of the first things you need to check when someone complains of the pictures on their page corrupting when posted, or their .wav and legal .mp3 files getting choppy sounding is the data transfer mode they used.T T Often a customer will ask for HTML help when they are asking for FTP help. You must be careful not to spend more time than necessary fixing up their webpage. Its easy to do this without even being aware that youre being lured into creating their web page. Beware of your phone time. The easiest way to offer most customers FTP support is to refer them to the help section in our support pages. Offering them one or two that you have found on your own if they want something more in-depth isnt such a bad idea either.T iT( Follow up.SAd T TI hope that this manual was helpful in your adjustment to the Everyones Internet working environment. If you have any further technical or policy related questions ask your supervisor or the head tech on duty. You will find that most of the people here will be as helpful as they possibly can be. Please email any suggestions for additions or updates to this manual to pecosdave@yahoo.com.A58 tmailto:pecosdave@yahoo.comT T-"I no longer work for Everyones Internet, but will occasionally update my old documentation. If this documentation gets used or adapted to another ISP I don't mind, but please leave my email address and name attached. I did not plagiarize any of this information, I created the flow charts using paint and wrote the document with Star Office. If you do adapt this to another ISP please send me a copy of your work. With your permission I will update the core copy with your name and ISP credited. I will also keep them to myself if requested.JCanon Bubble-Jet BJC-4550Canon Bubble-Jet BJC-4550""3TNWCanon Bubble-Jet BJC-4550@nyyhh@MSUDCanon Bubble-Jet BJC-4550d7 UJCV88/1? 6/=U!2PU!2?+B!hBh!hB!hB8!hB!hB!hBp!hB !hB@ !h B !h B!h Bx! B! B!B!B!B!B!B!B!B!B!B(!B8!BH!BX!Bh!Bx !B!!B"!B#!B$! B%!!B&!"B'!#B(!$B*!%B+!&B(,!'B8-!(BH.!)BX/!*Bh0!+Г>/=U!2psU!2?B!@,B@!-BP!.B`!@/B!@0B!1B !`2BP!3L-B`!47Ud4Xx?Rd^ xB!5B!6B.!P7CB~!8DB ! 9 OB>,!:PBN-!P;U}/=U!2PU!2? B!`;[B`!<\Bp!D=pB!>qB!`?wB$$!@xB4%!PA}B*!B~B+!`C %/=U!2pU!2? B!@CB@!DBP! E B!FB! G B!HB!pIB"!JB#! K B,!LB-!@M%/=U!2PU!2? B!@MUB@!NBP! O B!PB!0QB !RB0! S B!TB!UB/!V*%:/=U!2p U!2? B!`WB`!XBp!`YB !ZB!@[B !@\B`!]BD! ^ B!_B! ` B)!a B*!0b B-!c %y/=U!2P¬U!2?L-B!'.d8e@ !'.?@  !'.B'.!eB7/!fBG0!gBW1!hc%/=U!2pBU!2?B!iB!jB !Pk B!l!B!m"B!@n#B@!@o$B!@p%B!`q+B !r,B0!`s2B"!t3B#!@u7B'!v8B(!Pw=B@.!x>%/=U!2P ¬U!2?L-B!'.y?8e@ !'.?@ - !'.B'.!z@B7/!{ABG0!|BBW1!}CK%6/=U!2p *U!2?B! ~ LB !MB !PRB!SB!@TB@!@UB!@VB!0YB!ZB!``B`!aBp !iB(!jB*!rz%u/=U!2P YU!2?B! tB !uB0!`{B !|B !pB!B ! B@!BP!@B!@B!@B!`Bp !B!!`B'!B(!*%Դ/=U!2p  U!2? B! B !B0! B!B!@B@!@B!@B!`B !B0!B0-!B@.!@d%/=U!2P CU!2?B!@\B@!BP!pB !B !B!B!B!B!B !B0!@Bp!B!PB!B!plZRoot Entry ®`VCompObj<Ole persist elements" SfxDocumentInfo uSfxWindows?SfxStyleSheetsGSwNumRules4EmbeddedPictures" Pic0124D8F4 7Pic0124D8F5 vPic0124D8F6HqSummaryInformation( CtSwPageStyleSheets$IStarWriterDocument&i